Greater Western Water is conducting a face-to-face support session in Gisborne.
According to GWW, customers have told the water company that face-to-face service makes a real difference, prompting it to schedule customer care days in the community.
These sessions will give people the opportunity to speak with the GWW team in person about their bill, payment support, concessions and more.
General manager of customer experience Rohan Charrett said it’s always easier to talk in person.
“Our customer care days are a great opportunity to ask questions, get support and feel more confident about managing your account,” he said.
The Gisborne session will run on Thursday, July 3 from 11.30am to 4pm at the Gisborne Mechanics Institute.
A second session will be held in Melton on Saturday, July 12 at the Melton Library and Learning Hub.
To guarantee a dedicated time with a consultant, bookings are recommended, but walk-ins are also welcome.
For a list of all upcoming sessions and to book your spot, visit gww.com.au/customer-care
